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Refund Policy

We offer a 14-day return policy, this means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it. You’ll need the receipt or proof of purchase.

To make a retour label you can use our retour portal: https://magicsouls.shipping-portal.com/rp/. Please be aware that if any of the crystals/products are not in there original state when we receive them we unfortunately can not give you your money back. The purchase of the return label will be payed by you and NOT by Magic souls. 

Unfortunately, we cannot accept returns on sale items or gift cards. Once you've send your retour we will notify you we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any other questions about your return/refund feel free to send us an e-mail: info@magicsouls.nl